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Every New Mexican will now have a place to turn to when they or someone they love are experiencing a mental health crisis. Beginning February 1, 2013, the New Mexico Crisis and Access Line (NMCAL) will be available statewide, helping New Mexicans get access to local help and resources during a mental health crisis. The line will be available statewide and toll free at 1-855-NMCRISIS (1-855-662-7474).
The crisis line will be staffed by mental health professionals who can respond to a crisis 24 hours per day and 7 days per week. The line will be available statewide and toll free at 1-855-NMCRISIS (1-855-662-7474).
The Behavioral Health Collaborative, created during the 2004 Legislature and reprsenting 15 state agencies and the Office of the Governor, is working in collaboration with OptumHealth New Mexico and Protocall to bring the line to New Mexico. OptumHealth New Mexico is the statewide entity that currently contracts with the state in order to provide behavioral health services to New Mexicans.
NMCAL staff will help stabilize the person experiencing a crisis. After the situation is under control, the mental health specialist will refer the individual to the appropriate community mental health resources. The NMCAL coordinates with local provider agencies, respite, warm lines, emergency rooms, law enforcement agencies and correctional facilities.
Currently, Core Service Agencies are contracted to provide after-hours crisis lines to their limited population in a specific geographic location. The NMCAL will complement these services by providing local resources for all New Mexicans around-the-clock. The goal is to close any existing gaps in access to crisis help when New Mexicans need it most.