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To provide quality customer service in a timely manner
· Acting with professionalism, integrity, and high ethical standards.
· Emphasizing the positives, celebrating our successes and strengths, striving
for excellence and improving our performance.
· Empowering individuals to use their skills and knowledge to make sound
decisions in finding creative solutions to satisfy our customers' information
· Embracing risk taking, learning from our mistakes, and accepting
accountability for our individual performance.
· Encouraging ambition, flexibility, and FUN.
We value our customer partnerships through:
· Building enduring relationships by understanding and anticipating
our customers' information needs.
· Dedication to helping customers and delivering quality results on time.