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Business Improvement & Enterprise Resource Planning (ERP) is a section of the Finance Division and is responsible for strategic management of enterprise systems focusing on countywide business improvement using the SAP ERP system. 

SAP is an ERP system used in businesses and organizations worldwide. It was successfully implemented at Bernalillo County in 2008 and includes core financial modules such as budgeting, accounting, procurement, treasury, and cash management; as well as logistical modules, such as inventory and work orders.

Business improvement efforts to enhance system and business process efficiencies in recent years include mobilizing work orders to field workers, automating invoice management and approvals, enhancing security with a governance module, and ensuring all systems are on sustainable and supportable versions. 

This “enterprise software” is designed to manage business operations and customer relations by using centralized data storage that collects, stores, manages and interprets information from the county’s business activities.

In all, the county’s Business Improvement & ERP Section provides ongoing system maintenance and support to more than 100 application servers, 30-plus databases running the SAP system, and 20 specialty SAP modules.

Our responsibilities include:

  • Providing technical and functional support to all modules in the ERP system;
  • Delivering training and ongoing improvements of the SAP core system, including a consolidated general ledger system; budget preparation and controls; accounts payable and receivable; grants, funds and treasury management; cashiering; purchasing; fixed assets and inventory; project management; accounting; a maintenance work order system; and automated travel approvals;
  • Developing interactive training and process documentation of critical business processes;
  • Continuous interaction with county departments to ensure organizational readiness and maximizing system utilization and efficiency.



Business Improvement

Administrator: Maria Zuniga

Address: 415 Tijeras NW,
Albuquerque, NM  87102

Phone: (505) 468-1684 
Email: mzuniga@bernco.gov

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