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    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Objective  Strategic Plan Goal Business Strategy
    O111

    Create process mapping of incidents of alleged Serious Misconduct, Significant Harm or Potential for Serious Harm referred to the Office of Professional Standard, depicting the path from start to finish.

    Public Safety

    Increased Efficiency

    Action Steps

    1.  Identify all major activities involved in an investigation.  
    2. List parties involved, deadlines and action items and sequence of steps to complete each activity . 
    3. Develop process map  
    4. Review policy to determine if all activities/steps of incidents are addressed in process map 
    5. Obtain stakeholder feedback and amend, if necessary.  
    6. Gain final approval of process map and sent out to all involved individuals.

    Why is this measure important?

    This objective displays the clear, consistent path for how incidents referred are processed by OPS.

    Where does the data come from?

    Visio Flowchart 

    How is the measure calculated?

    % of project completed based on percentage allocation to actions steps 

    Who to contact if you have questions?

    Rebecca Martinez

    Additional Information

     


     

    FY17 Target

    N/A

    FY18 Target

    100%

    Trend Analysis

    Improving

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