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Finance

Measure Overview

# Objective Strategic Plan Goal Business Strategy
O50

Increase e-notifications sent to taxpayers by 10%. Send email notifications throughout the year notifying taxpayers about their property tax deadlines, delinquent taxes, and payment options (baseline 360 emails)

Government Accountability

 Increased Efficiency

Action Steps

  1. Implement new process within the department (customer service, delinquent and special accounts to request updated email information)
  2. Participate in community outreach programs at Senior Centers and community events to educate and familiarize taxpayers on programs offered at the Treasurer’s Office and gathering updated email information
  3. Inform taxpayers through media outlets including the Bernalillo County website, advertisements, print material and governmental public access of the ability to receive communication via email

Why is this measure important?

To continue modern widely accepted technology to communicate with taxpayers. Additionally, electronic notifications are a more efficient use of tax dollars. Lastly, we want to increase property tax payments, reduce delinquent notices and properties reported to the state for collections.

Where does the data come from?

Integrated Assessment Software (IAS) Client Server – Property Software

How is the measure calculated?

Run a system report on IAS to count the number of emails in the system. (FY16 baseline was 360 email addresses. Current FY17 email addresses is over 14,000. FY18 goal uses FY17 actual count + 10% increase.)

Who to contact if you have questions?

Vickie Lucero

Additional Information

In 2016, the state legislature updated the law to allow electronic notifications of property taxes. Treasury office has collected emails from correspondence, written and online, as well collaborating with the Assessor’s office to capture emails. We plan future e-billing to our customers.


 

FY17 Target

400

email notifications

FY18 Target

17,700

email notifications

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