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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    Measure Overview

    # Objective Strategic Plan Goal Business Strategy

    Collect County bad debt ($502,474.80)

    Government Accountability

    Cost Avoidance/ Risk Mitigation Cost Avoidance/ Risk Mitigation

    Action Steps

    1. Identify overall County bad debt
    2. Meet with specific departments
    3. Establish/Implement department process/policies on the debt
    4. Integrate Call Center processes
    5. Start collection calls

    Why is this measure important?

    This is measured to highlight the reduction of overall County bad debt and the Contact Center's contribution to the reduction.

    Where does the data come from?

    SAP - Run Report

    How is the measure calculated?

    Baseline with starting point. Look for reduction in old debt

    Who to contact if you have questions?

    Stephanie Barrientes

    Additional Information



    FY17 Target


    FY18 Target


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