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    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

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    Measure Overview

    # Objective Strategic Plan Goal Business Strategy

    Maintain Emergency Fire Dispatch and Emergency Medical Dispatch Reaccreditations

    Public Safety

    Increased EffectivenessIncreased Effectiveness

    Action Steps

    1. Redefine Quality Assurance (QA) standards to better align with accreditation standards
    2. Use Aqua Pro QA protocols to receive statistics of each dispatcher.
    3. QA Evaluator will evaluate calls below standards and debrief dispatcher.

    Why is this measure important?

    Required to be in compliance with department accreditations. Ensure department is a full safety answering point. To maintain a “Center of Excellence” in Emergency Fire and Emergency Medical Dispatch rating.

    Where does the data come from?

    Aqua/PRO QA Program; Memos, meetings, Quality Assessment reviews

    How is the measure calculated?

    20 areas of information from International Academy of Fire and Medical Dispatch. Any area can't be rated unacceptable.

    Who to contact if you have questions?

    Vernon Lee Thompson

    Additional Information 

    Lost QA assessor changed FY17 target from 80% to 50% and FY18 from 20% to 50%


    FY17 Target


    FY18 Target


    Trend Analysis

    On Target

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