✖ Close Social Content
Finance

Measure Overview

# Objective Strategic Plan Goal Who to contact if you have questions?
O72

Enhance and redefine training program for Emergency Communications

Public Safety Increased EffectivenessIncreased Effectiveness

Action Steps

  1. Introduce new Training Coordinator and association with DPS (Department of Public Safety) Tele communicator Academy standards.
  2. Establish standardized lesson plans and procedures.
  3. Retention of new employees.
  4. Shorter time from classroom to floor. Develop forms, Daily Observation Reports, Lesson Plans, Syllabi, operational resources (Visual Aids), power-points, Tests and Continuing Education Documents.
  5. Calculate percentage of training resources completed to encompass law, fire, NCIC, and call taking.

Why is this measure important?

To ensure department staff completes and is in compliance with required training for Emergency Communications Operators.

Where does the data come from?

Complete documents: Forms, Daily Observation Reports, Lesson Plans, Syllabi, operational resources (Visual Aids), power-points, Tests and Continuing Education Documents. Complete all four disciplines of training.

How is the measure calculated?

Percent of documents completed in the four disciplines of Training.

Who to contact if you have questions?

Vernon Lee Thompson

Additional Information

 


 

FY17 Target

75%

FY18 Target

25%

Trend Analysis

On Target

View All Events
    Powered by Real Time Solutions - Website Design & Document Management