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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P109

Customer satisfaction rate via survey feedback (%)

Government Accountability

Increased Effectiveness

Why is this measure important?

The importance of this performance measure is to help develop a continuous system of improvement. Gathering feedback assists the projection of the improvement.

Where does the data come from?

Survey; Outbound phone call to gather the data and saved in an Excel table

How is the measure calculated?

Five question survey

Who to contact if you have questions?

Stephanie Barrientes

Additional Information

 


 

FY17 Target

96%

FY18 Target

96%

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