✖ Close Social Content
Finance
  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
    ✖ Close Menu
  • Most Popular Pages
      Could not load file or assembly 'Microsoft.Threading.Tasks, Version=1.0.12.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
      ✖ Close Menu
    • Search Finance
      ✖ Close Menu

    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P109

    Customer satisfaction rate via survey feedback (%)

    Government Accountability

    Increased Effectiveness

    Why is this measure important?

    The importance of this performance measure is to help develop a continuous system of improvement. Gathering feedback assists the projection of the improvement.

    Where does the data come from?

    Survey; Outbound phone call to gather the data and saved in an Excel table

    How is the measure calculated?

    Five question survey

    Who to contact if you have questions?

    Stephanie Barrientes

    Additional Information

     


     

    FY17 Target

    96%

    FY18 Target

    96%

    Trend Analysis

    View All Events
      Powered by Real Time Solutions - Website Design & Document Management