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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy

    Ensure compliance with International Academy of Emergency Dispatch (IAED) protocols (%)

    Public Safety

    Increased Effectiveness

    Why is this measure important?

    Used to evaluate dispatchers on emergency and fire dispatch protocol.

    Where does the data come from?

    IAED Aqua System; Aqua spreadsheet 

    How is the measure calculated?

    Protocol Compliance Report. Measures 6 areas to include case entry, chief complaint, key questions, post arrival instructions, post departure instructions and Customer Service. Evaluates each dispatcher to a 100% level on each call answered.

    Who to contact if you have questions?

    Vernon Lee Thompson

    Additional Information

    No data to report for IAED as a new Quality Assurance was hired and will be fully trained by May 25, 2017.  Until trained, we are not allowed to report numbers per International Academy of Emergency Dispatch protocols.


    FY17 Target


    FY18 Target


    Trend Analysis

    On Target

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