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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy

    Time from dispatch to arrival for emergent calls within 10 minutes (%)

    Public Safety

    Increased Effectiveness

    Why is this measure important?

    Commonly tracked PM for fire and rescue for ability to provide both medical and fire services

    Where does the data come from?

    Emergency Reporting System (ERS) - Combined with CAD for location and time; Run Report

    How is the measure calculated?

    The time from dispatch to arrival is calculated by the time that FD units are dispatched until they arrive at the scene of the emergency.

    Who to contact if you have questions?


    Additional Information




    FY17 Target


    FY18 Target


    Trend Analysis

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