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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Respond to priority two (non-emergency) calls in under 20 minutes (%)

Public Safety

Increased Efficiency

Why is this measure important?

Service to the community - department priority is to provide customer service by responding to calls.

Where does the data come from?

CAD system; Motorola P1 Reports

How is the measure calculated?

From dispatch time to on scene time.

Who to contact if you have questions?

Iris Sandoval

Rita Abeyta

Additional Information



FY17 Target


FY18 Target


Trend Analysis

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