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  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P151

    Fleet repairs requiring re-work (within 30 days of repair for same problem) (%)

    Public Infrastructure

    Increased Efficiency

    Why is this measure important?

    To ensure proper evaluation of both service performed by mechanics as well as dependability of parts provided by our vendors.  This evaluation is based on vehicle repeat service for the same problem within a 30 day period of original date of service.

    Where does the data come from?

    M5; Run multiple reports

    How is the measure calculated?

    Based on total number of work orders completed for the quarter and the number of those work orders that return requiring a repair for the same problem

    Who to contact if you have questions?

    Dwight Coleman

    Additional Information

     


     

    FY17 Target

    1%

    FY18 Target

    .9%

    Trend Analysis

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