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  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P158

    Percentage of pot hole work orders completed.

    Public Infrastructure

    Cost Avoidance/Risk Mitigation

    Why is this measure important?

    Enhance driving safety and reduce personal property damage.

    Where does the data come from?

    SAP; contact center

    How is the measure calculated?

    Number of pot holes repaired (completed: basic finish – basic start) divided by number of pot hole work orders created. This will be calculated and reported quarterly.

    Who to contact if you have questions?

    Amor Solano

    Additional Information

    Bernalillo County’s standard is to repair potholes no longer than three business days after notification.


     

    FY17 Target

    95%

    FY18 Target

    95%

    Trend Analysis

    On Target

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