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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P168

Plans reviewed for grading/drainage within 5 working days (%)

Public Infrastructure

Increased Effectiveness

Why is this measure important?

To ensure quality customer service through a timely review of submitted grading/drainage plans.

Where does the data come from?

Accela; Spreadsheet

How is the measure calculated?

Number of plans reviewed within the correct time divided by the total number of plans

Who to contact if you have questions?

Kevin Grovet

Additional Information

 


 

FY17 Target

90%

FY18 Target

90%

Trend Analysis

On Target

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