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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P171

Customer Satisfaction Rating of 90% or better (%)

Government Accountability

Increased Effectiveness

Why is this measure important?

Shows if we are meeting expectations and needs in a positive manner.

Where does the data come from?

From surveys conducted by the contact center.

How is the measure calculated?

Ranking based upon random customer service surveys conducted by the Contact Center

Who to contact if you have questions?

Mary Murnane

Additional Information

 


 

FY17 Target

90%

FY18 Target

90%

Trend Analysis

On Target

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