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Finance
  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P171

    Customer Satisfaction Rating of 90% or better (%)

    Government Accountability

    Increased Effectiveness

    Why is this measure important?

    Shows if we are meeting expectations and needs in a positive manner.

    Where does the data come from?

    From surveys conducted by the contact center.

    How is the measure calculated?

    Ranking based upon random customer service surveys conducted by the Contact Center

    Who to contact if you have questions?

    Mary Murnane

    Additional Information

     


     

    FY17 Target

    90%

    FY18 Target

    90%

    Trend Analysis

    On Target

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