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    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P183

    Respond to all storm drainage related complaints/requests for maintenance received from the public within 5 working days

    Government Accountability

    Increased Effectiveness

    Why is this measure important?

    It demonstrates a commitment to addressing the concerns of the public

    Where does the data come from?

    Storm Drainage Maintenance Request Log

    How is the measure calculated?

    An incoming request will be logged in with date, contact information and a description of the request. Date of response will be logged along with comments. The goal will be to contact the requestor as soon as possible and to respond to 100% of requests within 5 working days.

    Who to contact if you have questions?

    Hugh O'Neall

    Additional Information

    Log sheets will be maintained and used to determine rate of compliance.


     

    FY17 Target

    N/A

    FY 18 Target

    100%

    Trend Analysis

    On Target

    ()
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