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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P186 Measurably improve the organizational health of the Bernalillo County IT department Government Accountability Increased Effectiveness

    Why is this measure important?

    Organizations that perform Organizational Health initiatives realize an improvement in employee engagemenet and innovation and have higher retention rates. Data collected from the surveys will provide detailed report cards on our IT Department and our current engagement levels. This data will be utilized to improve engagement levels, help us focus on what's most important to staff and improve Manager/Supervisor/Worker relationships.

    Where does the data come from?

    Survey data is initiated and collected from a 3rd-party I.T. provider (InfoTech) to allow for the necessary confidentiality of the process.  Bernalillo County only has access to the final aggregate data, not the user-specific responses.  

    How is the measure calculated?

    This is measured by the percentage of progress of four Engagement Drivers from the initial survey.  They are, Senior Management Relationships, Customer Focus, Learning & Development and Compensation. The results of these engagement drivers were used to establish the overall baseline of 27.75% as the starting point for improving this measure year-to-year.  

    Who to contact if you have questions?

    Robert Benavidez

    Additional Information

    Pulse surveys will be sent out every 3 months to check progress of initiatives and Annual Surveys will be sent every January. The results of these surveys will be used to measure the progress of the IT Department initiatives.


    FY17 Target


    FY18 Target


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