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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy

    Customer contacted within 24 hours for park maintenance requests (%)

    Government AccountabilityGovernment Accountability Increased Efficiency

    Why is this measure important?

    Track and maintain standard quality of response time to ensure quality customer service. The goal is to provide live response within 24 hours.

    Where does the data come from?

    The work order system in SAP; Run a quarterly report of all work orders completed.

    How is the measure calculated?

    Divide the total amount of work orders that state, "Yes, the customer was contacted within 24 hours" by the total amount of completed work orders to get the percentage of how many customers were contacted within 24 hours.

    Who to contact if you have questions?

    Monica Aragon

    Additional Information



    FY17 Target


    FY18 Target


    Trend Analysis

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