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Finance

Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P26

Customer contacted within 24 hours for park maintenance requests (%)

Government AccountabilityGovernment Accountability Increased Efficiency

Why is this measure important?

Track and maintain standard quality of response time to ensure quality customer service. The goal is to provide live response within 24 hours.

Where does the data come from?

The work order system in SAP; Run a quarterly report of all work orders completed.

How is the measure calculated?

Divide the total amount of work orders that state, "Yes, the customer was contacted within 24 hours" by the total amount of completed work orders to get the percentage of how many customers were contacted within 24 hours.

Who to contact if you have questions?

Monica Aragon

Additional Information

 


 

FY17 Target

100%

FY18 Target

100%

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