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  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Objective Strategic Plan Goal Business Strategy
    P30 Days to issue building permits (#) Economic Vitality Increased Efficiency

    Why is this measure important?

    This is an important indicator for a number of conditions. In the broad scope, this is a traditional indicator of the overall condition of market trends and economic development conditions in the unincorporated Bernalillo county. Specifically, this number allow our department to have an accurate assessment of departmental needs related to staffing that includes a number of different skilled positions needed in order to effectively respond to these permits and provide ongoing customer service through the building permit process, which can, and does, occur over many months for each permit. 

    Where does the data come from?

    Accela Automation; Run report

    How is the measure calculated?

    Building Permit Application Enter Date until Building Permit Issue date-Number of days then averaged by number of Building Permits by time frame

    Who to contact if you have questions?

    Rene Sedillo

    Additional Information

    This is a complex process that touches multiple departments, beyond the PDS, and staff. This piece of the customer service component is merely the beginning of the review process as each permit may trigger 15 to 20 different field inspections and review procedures for each application. This indicator may be appropriate to be viewed on a monthly basis. 

    This is a mandated function and proper certification and training is essential.  Recommend continuous training and certification for this staff.  
     


     

    FY17 Target

    30

    days

    FY18 Target

    30

    days

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