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    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Objective Strategic Plan Goal Business Strategy
    P37 Respond to calls for services related to Health Protection codes within 2 business days (%) Community Health Increased Effectiveness

    Why is this measure important?

    This is an important measure as it provides accountability to our customers and appropriate levels of customer service to our clients.

    Where does the data come from?

    Accela Automation, Run report

    How is the measure calculated?

    Code Enforcement (Health) Cases enter date by the time inspector schedules and completes the inspection for that case. The Percentage of Code Enforcement(Health) Case that are done within 48 hours from case intake to inspection

    Who to contact if you have questions?

    Lucas Tafoya

    Additional Information 

    Staff recommends that this continue to be reported on a quarterly basis.


     

    FY17 Target

    90%

    FY18 Target

    90%

    Trend Analysis

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