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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P42 Electronic requests and communication processed within 2 business days (%) Government Accountability Increased Effectiveness

Why is this measure important?

Shows the extent of what the office does and the customer service provided.

Where does the data come from?

Information entered into contacts section of ICON; Run report and then enter into spreadsheet

How is the measure calculated?

Divide number of email requests not processed within 3 days by total #

Who to contact if you have questions?

Lori Frank

Additional Information

 


 

FY17 Target

100%

FY18 Target

100%

Trend Analysis

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