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  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P53

    Ensure responsiveness to public inquires via phone calls or emails (%)

    Government Accountability

    Increased Efficiency

    Why is this measure important?

    Fielding an array of calls from the public seeking information is a function of the County Managers Office. Front desk staff strive to ensure that correct information is given to the caller so that their question or inquiry can be answered expeditiously.

    Where does the data come from?

    Track public calls to 468-7000 in spreadsheet

    How is the measure calculated?

    Excel can calculate

    Who to contact if you have questions?

    Marc Chavez

    Additional Information

    Data was not available the first quarter because of change in personnel and front-desk processes. This measurement started tracking on October 1, 2016.


     

    FY17 Target

    95%

    FY18 Target

    95%

    Trend Analysis

    On Target

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