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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Sworn complaints resolved within 90 day timeframe (%)

Government Accountability

Increased Effectiveness

Why is this measure important?

Per the requirement of the Ordinance, Code of Conduct §2-132. Reporting violations of code of conduct.

Where does the data come from?


How is the measure calculated?

Number of Sworn Complaints resolved within 90 days from the day after received by the Compliance Office divided by total number of Sworn Complaints submitted

Who to contact if you have questions?

Rachel Floryance

Additional Information



FY17 Target


FY18 Target


Trend Analysis

On Target

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