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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy

    Respond to inmate grievances within 10 days of submittal (%)

    Public Safety Cost Avoid/Risk Mitigation

    Why is this measure important?

    This measurement is an internal MDC policy that requires a response within 10 days to ensure expedient resolution to grieved issues.  Grievances not answered timely could result in a McClendon complaint or lawsuit filing.  
    Quick and accurate responses also ensure the safety and security of the facility. 

    Where does the data come from?

    MDC grievance sections manually tracks them on an Excel spreadsheet.  Grievances are received both manually on paper and electronically.  Grievances are logged and tracked from the onset to completion, including appeals.

    How is the measure calculated?

    Divide the number of grievances responded to within 10 days or less of submittal time by the total number of grievances for the month, times 100 for the monthly percentage of compliance. 

    Who to contact if you have questions?

    Jonathan Thomas

    Additional Information

    Some grievances take longer to investigate, but initial response is within 10 days.


    FY17 Target


    FY18 Target


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