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    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P93

    Completion rate to customer inquiry within three business days (%)

    Government Accountability Increased Efficiency

    Why is this measure important?

    Increase in electronic inquiries being received – provide good customer service and respond efficiently

    Where does the data come from?

    Spreadsheet

    How is the measure calculated?

    Daily entry with an end of the month report

    Who to contact if you have questions?

    Daniel Manzano

    Additional Information

     


     

    FY17 Target

    80%

    FY18 Target

    80%

    Trend Analysis

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