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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P93

Completion rate to customer inquiry within three business days (%)

Government Accountability Increased Efficiency

Why is this measure important?

Increase in electronic inquiries being received – provide good customer service and respond efficiently

Where does the data come from?

Spreadsheet

How is the measure calculated?

Daily entry with an end of the month report

Who to contact if you have questions?

Daniel Manzano

Additional Information

 


 

FY17 Target

80%

FY18 Target

80%

Trend Analysis

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