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Who to contact for questions?

Maria Zuniga

Business Improvement Administrator

415 Tijeras NW

Albuquerque, NM 87102

Phone: (505)468-1684 Office, (505)259-6864 Cell

mzuniga@bernco.gov

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Strategic Plan Goals

To learn more about the Objectives and Performance Measures that support each Strategic Plan Goal, click the tiles below:

Government Accountability

Transparent & accountable use of taxpayer dollars
Government Building
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Public Safety

Community where residents are safe from crime & injury
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Economic Vitality

Thriving, livable community with diverse economic opportunities
Business workers
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Community Health

Healthy and active community with access to cultural amenities
Health
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Public Infrastructure

Meet community needs by supporting infrastructure owned by county or for public use (e.g. roadways, facilities, systems)
Roadway
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Department Performance

Bernalillo County is committed to being a high performance organization.  The County is committed to strategically planning through long term goals, measuring results, and comparing these results to appropriate benchmarks, while striving to improve its operations by analyzing data to make informed decisions.  In an effort to be more transparent and promote public trust, it is the County's intent to provide performance information to the public that demonstrates progress towards achievement of long term goals and improvement of operations.

Scroll down and click below to learn more about county departments, such as what they do, and their performance data.


Measuring What Matters

To focus on “Measuring What Matters,” departments start with a foundation. Defining departments mission and services helps towards understanding how each department supports the community. As part of the framework for developing performance measures and objectives departments consider the following questions:

  • What does the community want to know about the department?
  • What would the department like the community to know?
  • What does the department want to learn about itself?

Departments establish objectives and performance measures as part of the 2-year biennial budget cycle. During the budget cycle, performance data is reviewed on an on-going basis with departments and county leadership. The performance reporting process follows a 3-step methodology

  1. Build Foundation
  2. Develop Framework
  3. Analyze & Review Performance

Measuring What Matters-BIPO Chevron

Build Foundation

Determine "Why do we exist?" and "What do we do?" to build the foundation for objective and performane measures

Build Foundation Chevron

Develop Framework

Create a plan to support the foundation by setting objectives and performance measures to guide the County over the short and long tem

Develop Framework Chevron

Analyze & Review Performance

Review objectives and performance measures with county leadership to address accomplishments, updates, and obstacles

Analyze & Review Performance Chevron

Business Strategy

The Strategic Plan is broken up into several components which help the county plan short-term and long-term goals at the department level.  The key purpose is to align the county’s strategy to the business strategy by focusing on initiatives, objectives, and performance measures to enhance the business and support the organization. Departments align to the business strategy to ensure their services and goals drive the organization.

Departments seek to drive to the following business strategies:

Increased Efficiency

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Doing things in the right manner. Is efficiency increased by doing work faster, with fewer resources or less overtime?
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Increased Effectiveness

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Doing the right things. Is effectiveness increased by eliminating errors or better meeting the public need?
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Cost Avoidance / Risk Mitigation

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Are risks being mitigated? Are costs being avoided?
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Transparency

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Is visibility enhanced? Is there transparency?
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Innovation

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Are processes and technologies being used to do things differently, implement new ideas, or enhance services?
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BERNALILLO COUNTY RECOGNIZED FOR PERFORMANCE MANAGEMENT LEADERSHIP


 

In July 2017, Bernalillo County was recognized for its data-driven management and reporting efforts with a Certificate of Distinction in Performance Management from The International City/County Management Association (ICMA). Certificates are based on established criteria and are awarded at three levels: Achievement, Distinction, and Excellence. Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement, and  report data to the public through budgets, newsletters, and/or information provided to elected officials.

Certificates of Distinction are awarded to those who also provide comparative and benchmarking information to the public, use performance data in strategic planning and operational decision-making, and share their knowledge with other local governments through presentations, site visits, and other   networking activities.

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