Tuesday, February 08, 2011
|The Bernalillo County Emergency Communications Department is now recognized and accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA), an international organization.
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The Bernalillo County Emergency Communications Department is now recognized and accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA), an international organization.
“This is an exceptional honor for the Bernalillo County Emergency Communications Department, as we are the first stand-alone public safety communications center in New Mexico to receive this prestigious award,” said Emergency Communications Department Director Karen Ziegler.
CALEA accreditation identifies an agency as meeting specific standards of excellence and operating in accordance with norms established by practitioners in the public safety field. Receiving and maintaining accreditation requires operating within specific guidelines and adopting policies and procedures that meet accepted practices on an international level. The accreditation process is a management model and a blueprint for self-improvement, which strengthens accountability within the agency and to the community it serves. The process took two years to complete.
The Bernalillo County Emergency Communications Department is responsible for taking all 9-1-1 and non-emergency calls from the public. Those calls are then dispatched to the Bernalillo County Sheriff’s Department and the Bernalillo County Fire Department, and then monitored through the completion of the law or fire and rescue event.
The emergency communications management and staff will be recognized by Acting County Manager Tom Zdunek and the Board of Commissioners at tonight’s commission meeting.