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Behavioral Health Services

Behavioral Health Covid-19 Provider Updates

03/30/2020
2:55 PM

Training & Education

Provider

Update

Service Delivery Status

All Faiths-Trauma Informed Care and Secondary Trauma

 

Classes will be conducted on-line for the next two months as soon as she gets up and running. Schedule is forthcoming. Requested a Trauma-Informed COVID 19 online course for BHI service providers in the next 30 days.

 

Contractually obligated services will continue to be delivered.

ARCA- ABI

 

ARCA has cancelled all scheduled classes. ARCA trainers already do some of their training on-line, so they have the capabilities in place, but J Gorman, program manager felt that the MDC and BernCo groups that she had scheduled may be unable to do on-line classes. PS II staff will assist with an appropriate audience for the on-line classes.

 

Contractually obligated services will be delivered with a delay.

BCCHC- OUD/Stigma & Web based directory

 

Classes will be moved online with a schedule forthcoming. Web based directory work continues.

 

Contractually obligated services will continue to be delivered. Contract purchase order in place for year two. Met last week and provider contract needs amended (in progress) to address planned service delivery. Contract amount will be reduced based on BCCHC’s projections.

MITC-MI & BH Classes

All classes have been moved online and are in place. Emphatic Listening classes have been very successful on-line. MITC is providing CEUs by holding real time, live classes online. Prerecorded classes are not eligible for same type of CEU’s. At DBHS request MITC has also provided training to other trainers for best practices conducting online courses and meetings.

 

Contractually obligated services will continue to be delivered.

NAMI

NAMI Albuquerque is offering the NAMI Family Support Group meetings online via ZOOM. ZOOM meetings are Tuesdays and Fridays from 6PM till 7:30PM starting April 7th 2020 (additional days/times may be added depending on demand. They are continuing to do outreach to groups in the community that could use a NAMI support group. The NAMI National train-the-trainer scheduled in May has been postponed until August.

Some contractually obligated services will continue to be delivered. Discussion about possibility of online support groups underway.

NMBLC

They will continue to offer one (1) 2-hour monthly CE Workshop for licensed health professionals. In March, they had a huge turnout for the CE workshop but under ten people for the community training. In addition, they will offer two (2) 1-hour Community Workshops following the APA observance schedule for comprehensive health promotion (Offered via Zoom and/or WebEx).

Contractually obligated services will continue to be delivered.

Serna Solutions

Online course scheduled to start early April with CEU’s will be: Trauma, Culture, Co-Occurring Disorders and Psycho pharmacology, as these were the topics that surveyed participants had the most interest in taking. All classes have filled in one day- over 65 attendees each.

Contractually obligated services will continue to be delivered.

 

 

 

Peer Case Management

Centro Savila

Provider has developed and submitted COVID19 emergency operating procedures. All staff are working remotely and will continue to provide telephonic services to the clients that they have been working with at WSS. Currently working with Gilbert Ramirez to access hotel vouchers and the City is setting up cots in two community centers to move the more vulnerable populations with existing health issues. For clients at these sites, Centro will continue to provide case management services to them remotely. CS is continuing peer case management with their client base as well.

Contractually obligated services will continue to be delivered.

Crossroads for Women

Provider has shifted peer case management supportive services online and by phone. Events, activities and gathering are postponed. No changes.

Some contractually obligated services will continue to be delivered.

Peer Drop in Centers

A New Day

Peer drop in center services are moved to on-line, as a virtual drop-in center. Currently developing a youth focused Facebook page and social media communications for these services. Community center and Life Skills Academy are closed.

Some contractually obligated services will continue to be delivered.

ACHR

Albuquerque Center for Hope and Recovery has launched a Virtual Drop-In Center and A2A. This is being achieved through a Zoom meeting that will remain open and staffed by ACHR Monday-Friday 9am-3pm and 10am-3pm on Wednesdays. They have also added some support groups on Zoom as well. They responded to the county IT Email regarding virtual meetings and have made all of the county suggested security settings to all of their ZOOM meetings.

 

Some contractually obligated services will continue to be delivered.

 

Youth Transitional Living

A New Day

Continuing to provide high fidelity wrap around services and support for clients through telephone and online. In some cases, services have been more successful remotely. Currently have availability for new clients.

Contractually obligated services will continue to be delivered.

Casa Q

Continuing to provide case management and life skills services for clients in person. Intakes are continuing by telephone and they will accept new residents. Aftercare clients are receiving support by telephone and connections to services.

Contractually obligated services will continue to be delivered.

Serenity Mesa

Continuing to provide case management, IOP and life skills services for clients in person. Intakes are halted and they will not accept new clients. Current census is four girls. The executive director and her husband are staying at the facility and the rest of her staff is working at home per the executive director it has been approved by the board of directors.

Some contractually obligated services will continue to be delivered.

YDI Inc.

Continuing to provide case management, therapy and life skills services for clients by telephone or online. Intakes are continuing by telephone and they will accept new clients for therapy.

Contractually obligated services will continue to be delivered.

 

ACES

All Faiths

Continuing to provide case management and therapy for clients by telephone or online only, offices are closed. Intakes are continuing by telephone and they will accept new clients for therapy. Can accommodate additional referrals.

Contractually obligated services will continue to be delivered.

ADOBE UNM

Continuing to provide case management, physical health and some school support for clients by telephone or online only, offices are closed. Intakes are continuing by telephone and they will accept new clients from YSC, these referrals are still being sent.

Some contractually obligated services will continue to be delivered.

PB&J

All parent/child groups are cancelled. Staff are providing telephonic and limited in person support to families through case management. Provider is accepting new intakes.

Some contractually obligated services will continue to be delivered.

Cento Savila

Continuing to provide CTI services including case management, screening and therapy for clients. Service are being delivered by phone, remotely and in some cases in person. Currently working down wait list.

Contractually obligated services will continue to be delivered.

UNM YCHC

Continuing to provide case management, screening and therapy for clients in person. Have ceased parent groups, community forums and children’s play programs. Intakes are continuing. Shared emergency operations plan and impacts to contract.

Some contractually obligated services will continue to be delivered.

New Day-Life Skills

Continuing to provide life skills coaching one on one, working on moving life skills classes online.

Contractually obligated services will continue to be delivered, may be delayed.

UNM OCH

Continuing to provide case management, screening & support to patients and families from Peds ED to include COVID 19 information. Staff working remotely (cannot be in ED due to risk) and receive daily lists of Peds ED patients, and then follow up by call/text to address SDOH patient needs. Ongoing support is also offered.

Contractually obligated services will continue to be delivered.

 

Suicide Prevention

Centro Savila

Continuing to provide suicide prevention and intervention services including screening and therapy for clients. Service are being delivered by phone, remotely and in some cases in person.

Contractually obligated services will continue to be delivered.

APS Peer Helpers

Continuing to work on planning for program. Requested additional detailed action plan for program coordinator. Contract may need to be extended to meet intended delivery.

Some contractually obligated services will continue to be supported.

First Nations

Continuing to provide screening, intervention and therapy for clients by telehealth and in person, offices are open. Intakes are continuing and they will accept new clients for therapy. Still providing warm meals twice daily.

Contractually obligated services will continue to be delivered.

 

Community Connections Supportive Housing

Bernalillo County Housing Department

 

Implementing COVID-19 precautions and is asking service providers to limit client contact and avoid clients coming into the office. Housing is asking clients not come into the office and will process files such as recertification, income interim certifications, etc. to be conducted either by phone or email. Annual HQS inspections will be postponed, only New Move in inspections will be conducted until further notice (case managers and client will need to be in attendance).

Screenings we will be conducted by phone, once the department receives an acceptance letter an orientation will be scheduled and a voucher will be issued. Normal practice is that the case manager attends these with the client, the department is asking that only the case manager attend on behalf of the client. Providers have the option to send one case manager to represent all clients for the provider agency. They working issues on performing clients voucher orientation by phone.

The Housing Department is closed to public interaction. CCSH services will continue to be delivered, direct client services will be by appointment only.

 

 

Crossroads for Women

Adjusting service provision temporarily in response to recommendations from the NM Department of Public Health and the CDC. CRFW has developed a detailed plan for service delivery in each area of contractual service. Staff will conduct phone and virtual meetings and will assist client in accessing these platforms. Face to face

encounters with be made on a case by case basis.

Contractually obligated services will continue to be delivered.

UNM Health System Jail Diversion

 

Continuing to provide case management for clients through face-to-face encounters and by telephone. The program has the capacity to take 9 new clients.

Contractually obligated services will continue to be delivered.

 

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