New Mexicans with questions or who need help registering for the COVID19 vaccination can call the N.M. Dept. of Health coronavirus hotline at 1-855-600-3453. Press option "0" for vaccine questions and then "4" for tech support.

Bernalillo County is doing its part to help slow the spread of COVID-19. On this page you will find helpful links to information from the CDC, the New Mexico Department of Health, the governor's office, all our news releases regarding the virus, and more. We also have a list of events that are postponed/cancelled until further notice. You can follow us on Twitter or Facebook to stay up to date.

COVID-19 Vaccine

Bernalillo County has compiled a list of some of the most frequently asked questions regarding the vaccines for COVID-19. You can read them at the link below.

***As of April 5, 2021, all New Mexicans age 16 and older are eligible for COVID-19 vaccine.***

More information about the vaccine is available at the NMDOH website.

Q: Do I still need to wear a mask after receiving the vaccine?

A: According to the CDC, yes.

"COVID-19 vaccines are effective at protecting you from getting sick. Based on what we know about COVID-19 vaccines, people who have been fully vaccinated can start to do some things that they had stopped doing because of the pandemic.

We’re still learning how vaccines will affect the spread of COVID-19. After you’ve been fully vaccinated against COVID-19, you should keep taking precautions – like wearing a mask, staying 6 feet apart from others, and avoiding crowds and poorly ventilated spaces – in public places until we know more."

Red-to-Green Framework for Safe Re-opening

***April 28 update*** State officials announced on Wednesday, April 28, that New Mexico will loosen the key health metrics used to assign risk levels to counties under the Red-Yellow-Green COVID-19 framework, as the state’s nation-leading vaccine distribution effort is over time likely to reduce the number of asymptomatic people seeking out and receiving tests for COVID-19. You can read the full Public Health Order here.

The color-coded framework will now include a criterion that will benefit counties as their vaccination rates improve, incorporating an essential new metric that reflects increasing vaccination rates in counties all across the state as more supply becomes available. An updated Department of Health public health order is attached to this news release.

Gov. Michelle Lujan Grisham also announced an important state target: When 60 percent of eligible New Mexicans have been fully vaccinated, which state modeling projects may occur as early as the end of June, the state will graduate out of the color-coded county risk system and remove most pandemic-related restrictions on commercial activities. Although a mask requirement while around others will remain in place, and certain COVID-Safe Practices will be required for specific activities, this target – made possible by New Mexico's nation-leading vaccination effort – will represent the most significant removal of restrictions since the onset of the pandemic.

The state’s intent under the revised color-coded framework, meanwhile, remains to align a local area’s decreasing risk level with loosened requirements, and vice versa, and to balance the need to prevent another surge of viral spread with the need for standard localized “openness” amid this stage of the pandemic, as we approach an environment where restrictions can be relaxed to an even greater extent or entirely over the summer.

Effective Friday, April 30, the health metrics that will be used to determine a county’s risk level will be:

  • A new per-capita rate of new COVID-19 cases of no greater than 10 per 100,000 inhabitants over the most recent 14-day reporting period
  • An average positivity rate less than or equal to 7.5 percent over the most recent 14-day reporting period
  • A county with a fully vaccinated rate at or above a target, beginning at 35% as of April 30 and increasing to 40% for the regularly-scheduled map update on May 5, that will increase 5% every other week as more vaccinations are completed
    • As an example, the vaccination rate metric will increase to 45 percent for the next biweekly map update on May 19

A county that meets none of the criteria upon the biweekly Department of Health map update will be at the Red Level. A county meeting one will be at the Yellow Level. A county meeting two criteria is at the Green Level. A county meeting all three criteria, or having maintained the Green Level for two consecutive biweekly map update periods, is at the Turquoise Level.

In addition, counties that reach the Turquoise Level will move to a four-week update, as opposed to biweekly. In other words, once a county reaches the Turquoise Level, as of May 5, they will maintain the Turquoise Level for at least the next four weeks, whereas up until now the time period between updates has been two weeks.

Previously, the health metrics were more restrictive; the new per-capita case rate was 8 per 100,000 inhabitants and the average new positivity rate was 5 percent. Vaccination rates were not part of the equation.

State officials also announced on Wednesday that New Mexico will adopt the Centers for Disease Control and Prevention’s updated guidance on facemasks for those who are fully vaccinated. Masks will no longer be required when exercising outdoors alone or with members of the same household or attending a small, outdoor gathering of fully vaccinated individuals no larger than the applicable mass gathering limit for the county or twenty (20) individuals, whichever is less. Fully vaccinated individuals will no longer be required to wear a mask when attending small, outdoor gatherings of vaccinated or unvaccinated individuals no larger than the applicable mass gathering limit for the county or twenty (20) individuals, whichever is less. Regardless of vaccination status, masks continue to be required in any public indoor space, with the exception of while eating or drinking, and in any public outdoor space where numerous vaccinated and unvaccinated people from multiple households are in close proximity.

CDC Information

New Mexico Department of Health


BernCo News Releases

BernCo Cancelled Events, Meetings and Closed Offices - Updated Dec. 1, 2020

At the direction of Governor Michelle Lujan Grisham, Bernalillo County is instituting partial office work schedules while continuing tele-working for employees whose positions allow and encouraging a stay-at-home posture.

Bernalillo County will allow staffing up to 25% of regular staffing levels in departments but those departments must follow Governor Michelle Lujan Grisham’s public health orders and encourage public adherence as follows:

  • Vendors and contractors and general public will be required to wear masks while in county facilities. 
  • Meetings will be conducted virtually whenever possible.  When in-person meetings are necessary, social distancing of at least six feet will be observed at all times
  • County employees that are equipped and directed to tele-work or remote-work will continue to do so
  • Employees shall avoid hosting meetings with visitors, including county employees, within their individual workspaces – the use of common areas and meeting spaces will be utilized when possible and all attending shall be wearing facemasks and observing social distancing
  • Departments shall offer hand sanitizer at reception desks and customer service areas

Law enforcement, firefighters and rescue personnel, 911 dispatch, and the Metropolitan Detention Center (no in-person visitation) will continue to work as normal.

Bernalillo County Manager Julie Morgas Baca is asking all residents to adhere to Governor Michelle Lujan Grisham’s directives and be aware of their surroundings and others near them.  Please stay at least six-feet from others and stay at home except as needed for grocery shopping, medical assistance and exercise.  Limit group contact to five or fewer people.  Wear masks when in public areas.

BernCo operations beginning Dec. 2 are as follows:
 

ABC Community School Partnership – closed to public access

Accounts Payable – closed to public access

• Payments to vendors will continue to be processed

• Contact – 505-468-7316

Animal Care Services - closed to public access. All transactions for licensing and general services will be handled via the general information line at 505-314-0281

• Animal services officers will be responding to emergencies and threats to public health and safety.

• Non-emergency animal-related issues will be handled by officers via phone and video conference.

• Citizens finding stray animals are asked to contact the enforcement line and not bring animals to the shelter as staffing levels are reduced.

• Adoption of animals will continue to be by appointment only. Citizens interested in adopting an animal need to fill out an interest card located on Bernco.gov and a staff member will call to set up the appointment.

• Citizens looking to reclaim their animal should call the general line 505-314-0281 to set an appointment to pick up the animal. ?Citizens needing to relinquish an animal must contact 505-975-5495. Approval will be made on a case-by-case basis by an intake specialist. Please do not bring animals to the facility without prior approval.

Animal Care Services is asking for the public to be patient during this time as staff are working diligently to protect animals in their care and respond to the public’s requests

• General information and licensing- 505-314-0281

• Owner relinquishments- 505-975-5495

• Enforcement – 505-468-PETS (7387)

• For emergencies and stray found animals- 505-468-PETS (7387)

Assessor’s Office – closed to public access

• Online Services – www.bernco.gov/assessor

• Email: assessor@bernco.gov

• Phone: 505-222-3700

• Walk-up window: As of Dec. 7, the Assessor's Office two walk-up windows will be open weekdays from 10 a.m. to 3 p.m.

Behavioral Health – CARE Campus – open

• Narcan distribution continues

• Social model detox limited to 38 clients

• Public inebriate intervention program limited to 10 clients

• More information at www.bernco.gov/dbhs

Board of County Commissioners – offices and meetings closed to public access

• Commission meetings available via live stream @ www.bernco.gov/live or on YouTube @ https://www.youtube.com/channel/UCAKt5BZwiEUsv7sfIuPVDFQ or on GOV TV channel 16 for Comcast customers.

• Public comments can be submitted to jubaca@bernco.gov or at https://www.bernco.gov/boards-commissions/speak-at-a-meeting.aspx

Clerk – closed to public access

• Online services continuing

• Recording and filing – 505-468-1290 or email: clerk@bernco.gov

• Bureau of Elections – 505-243-VOTE or email: clerk@bernco.gov

• Register to vote, update registration, and/or request an absentee ballot at BerncoVotes.org

• Marriage licenses by appointment only, call 505-468-1290

County Executive Offices – closed to public access

Community Centers and fitness centers, all indoor and outdoor pools, open space buildings, ball fields and arenas – closed

• No private events

• No sports programming

East Mountain Transfer Station – normal operating hours (7:30 a.m. - 5:15 p.m. 7 days a week)

Economic Development – closed - contact by email at econdevcares@bernco.gov

Garbage collection – by Waste Management – open

Human Resources – closed to public access. Questions to HR@bernco.gov

Housing Department – closed to public access - residents should contact their program assistants for help

Metropolitan Detention Center (MDC) – No in-person visitation – videophone or email only (https://sso.gtlconnect.com/users/sign_up)

• Inmate money accounts: money orders only: MDC c/o Cash Accounting, 100 Deputy Dean Miera Dr. SW, Albuquerque, NM 87151

• Online at: www.accesscorrections.com

Natural Resource Services Rain Barrel Program – applications accepted by phone or email. Scheduling of deliveries begins Dec. 7, 2020

Open Space – outdoor spaces and trails open (please observe social distancing directives at all times), buildings closed, playgrounds closed, bathrooms closed

Operations and Maintenance

• Solid waste payments 9 a.m.- 2 p.m. or by appointment, online or by drop box at 2400 Broadway SE, Bldg N

• Traffic permitting via the website

Parks, Recreation and Open Space offices – Closed to public access; email and phone contact only – 505-314-0400

• Pools and fitness centers closed

• Grab ‘n’ go lunches at all eight community centers from10:30 a.m. to 1 p.m. weekdays

Planning and Development Services – open – 9 a.m. to 2 p.m. for pick up and drop off of building permits, business licenses, trade permits, food permits etc.

Probate Court – office closed to public access, but operating on a limited basis. Contact the Probate Court at 505-468-1229 or email: probate@bernco.gov

Procurement – closed to public access. Staff contact - 505-468-7013 or email: purchasing@bernco.gov

Public Works Campus – 2400 Broadway SE Building N – Open 9 a.m. – 2 p.m. or by appointment.

Call 505-848-1500

Risk and Records Management – closed to public access. Staff contact - 505-314-0440 or email: risk@bernco.gov

Senior and Social Services - closed to public access. Online senior programs:

• Facebook: https://www.facebook.com/BernCoOSSS/

• Email: BCOSSS@bernco.gov

• For more information: https://www.bernco.gov/community-services/senior-meals.aspx

• Senior Meals* – Lunch Pick-up and Go Monday thru Friday, 11:30 a.m. - 1 p.m. Reservations required 24 hours in advance. ?Five locations: Barelas, 505-764-6436; Los Volcanes, 505-767-5999; Manzano Mesa, 505-275-8731; North Domingo Baca, 505-764-6475; and North Valley, 505-761-4025. Seniors 60+ free.

Home delivery*: Dept. of Senior Affairs, 505-764-6400.

*The City of Albuquerque/Bernalillo County Area Agency on Aging receives all federal and state funding allotted to Bernalillo County Planning and Service Area to fund services for seniors.

Technical Services (Public Works) – open by appointment only, call 505-848-1500

• Developmental review permitting

• Natural Resource permitting

• Transportation Project Planning

Treasurer’s Office – closed to public access

• Tax payments five convenient options:

1. Pay online – https://www.bernco.gov/treasurer/pay-property-tax.aspx - credit/debit card or e-check; fees do apply

2. Pay by mail: use our envelope or mail to PO Box 27800 Albuquerque, NM 87125

3. Pay via five outside drop boxes (bright blue): City/County Bldg, by the SE corner of 5th and Marquette; Village of Tijeras offices; community centers: Paradise Hills/ Raymond G. Sanchez/Westside

4. Pay via two credit union drop offs: First Financial Credit Union or Rio Grande Credit Union – all branches (walk in or drive through)

5. Live phone customer service: 505-468-7031 (Mon-Fri, 8 a.m. to 5 p.m.) - Be patient; if all staff busy, please call back

• Online services – www.bernco.gov/treasurer

• Email: treasurers@bernco.gov

Youth Services Center – video visits for families, increased phone visitation, video conferencing for attorneys, suspended volunteer programs


Other Important Information

  • Precautions and Mitigations for Long Term Healthcare Facilities

  • Recommendations for food facilities regarding COVID-19

  • YSC Parent/Guardian Fact and Resource Sheet

  • COVID-19 Economic Development Resources

  • The following precautions are being taken at the Youth Services Center: Effective immediately, all visitation will be temporarily suspended. Resident phone privileges will be extended to three additional calls per week if requested by youth. The additional phone calls will take place during their regularly scheduled visitation times. See Resident Extended Call Schedule for more information.

  • The Metropolitan Detention Center has put several restrictions in place, including temporarily discontinuing all in-person visits to the secure area of the facility. This restriction applies to all non-essential security personnel, including any outside groups and/or volunteers. In addition, visits in the front area of the facility are temporarily discontinued. Click here to see them all.
  • Seniors are encouraged to pick up a grab-and-go lunch at one of five meal distribution sites run by the City of Albuquerque. Meals can be picked up outside of the senior or multigenerational center, from 11:30 a.m. through 1:00 p.m. Please call 764-6400 and leave a message letting the Department of Senior Affairs know you’ll be coming to help ensure enough meals are prepared.

          Meal Distribution Sites:

  1. Barelas Senior Center, 714 7th St. SW 87102
  2. Los Volcanes Senior Center, 6500 Los Volcanes Rd. NW 87121
  3. Manzano Mesa Multigenerational Center, 501 Elizabeth St. SE 87123
  4. North Domingo Baca Multigenerational Center, 7521 Carmel Ave NE 87109
  5. North Valley Senior Center, 3825 4th NW 87107

If someone is unable to visit one of the meal distribution sites and needs a meal delivered, call 764-6400.

Smith’s will open an hour early for senior shoppers. Starting March 18 the grocery store will be reserving an hour on Monday, Wednesday and Friday to solely the shopping needs of senior citizens. Stores will have special hours for seniors from 7 a.m. to 8 a.m. This will continue until further notice. The company says they will have staff on hand to help with anyone that needs special accommodations.

If they need groceries or other supplies delivered, call the New Mexico Department of Health hotline number, 1-855-600-3453. Please be patient as programs are being established to meet those needs.


BernCo Videos

BernCo Frequently Asked Questions 

Q. Will the Sheriff’s deputies and firefighters still come when I call?

A. Yes. Law enforcement, fire and rescue are all considered essential personnel and will remain on the job 24/7.

Q. The county has cancelled all travel for employees. Can I still travel?

A. Citizens are free to come and go as they please. The county urges caution when traveling. The governor has issued an executive order requiring people entering New Mexico (whether by land or air) to quarantine and self-isolate for 14 days upon arrival.

Q. How do I keep from being infected?

A. There is no 100% guarantee that you will not contract corona virus. Limit you contact with other people. Wear a mask. Wash your hands and use hand sanitizer frequently. Cover your cough and sneeze at all times. Use common sense health measures.

Q. Is the county CARE detox facility open?

A. Yes. The county detox is operating on its normal hours. Narcan distribution continues. Social model detox limited to 20 clients. Public inebriate intervention program limited to 10 clients. Get more information at www.bernco.gov/dbhs

Q. If I show symptoms of corona virus, can I still go to detox?

A. Anybody showing signs and symptoms of COVID-19 is not eligible for detox at this time and should contact the New Mexico Health Department immediately at (855) 600-3453.

Q. I’m in need of detox but can’t self-quarantine, can I still come to detox?

A. No. Contact the state health department for instructions on what to do. (855) 600-3453

Q. Should I self-quarantine if I feel sick?

A. Contact a healthcare facility immediately for assistance. Call first, before going in!

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