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Emergency Communications

The mission of the Emergency Communications Department is to enhance the quality of life by handling all 9-1-1 and other non-emergency calls for service: dispatching necessary emergency services in a prompt, courteous, professional and correct manner. 

We strive to save lives, protect property, stop crimes, and prevent major fire loss while maintaining accurate information for our user agencies.

We strive to enthusiastically provide the residents and employees of Bernalillo County with superior customer support through prompt, safe, results-oriented service, and to simplify emergency and non-emergency inquiries and requests. We strive to create a positive experience with every interaction, and are committed to professionalism and service.

We will accomplish our goals by actively increasing our depth and breadth of knowledge of County services/procedures/policies; and by upholding the mission of the Bernalillo County government to provide services and facilities necessary to promote the welfare and safety of the public and our first responders.


  • The Emergency Communications Department’s trained and certified personnel receive 9-1-1 and non-emergency calls for service, dispatch law enforcement and fire/rescue to the citizens in unincorporated Bernalillo County twenty-four hours a day, seven days a week.
  • Personnel accept emergency and non-emergency calls for service.
  • Citizens can access Emergency Communications performance percentages on the internet.

The Public Safety Telecommunications Code of Ethics

As a public safety telecommunicator, I am dedicated to serve the public; to safeguard life and property; to keep my personnel informed of all calls that may require their attention; to assist all public safety vehicles and personnel in the performance of their duties; assure that all rules and regulations which govern my position are not violated in any manner.

I will keep my private and social life free from all criticism, maintain a calm attitude during times of stress and emergencies; develop self-control and be constantly mindful of the welfare of others, regardless of race, creed, or religion. I will obey the laws of the land, rules and regulations of the Federal Communications Commission and my department. Whatever information I receive of a confidential nature will be revealed only in the official performance of my duties.

I will never act in a selfish or unofficial manner or let my personal feelings, friendships, prejudices or animosity influence my decisions.  I will enforce the rules and regulations of my department and the Federal Communications Commission without fear, favor or ill will, never employing unnecessary force and never accepting gratuities.

I recognize the high responsibility of my position as a symbol of public faith and trust and will accept it to be held as long as I am faithful to the ethics of public safety service. I will constantly strive to achieve those objectives and ideals, which govern my profession, dedicating myself, before God, to be my chosen profession, public safety telecommunications.

Author: Evert E. Carter, Chief Dispatcher
Williamson County Sheriff's Department
​Marion, Illinois 1981

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