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Bernalillo County Animal Care Services is committed to providing the highest level of services and protection to both the citizens and the animals of our community by effectively and humanely enforcing the ordinances as they pertain to animal care and the public’s health, safety and welfare. We are dedicated to protecting the citizens of Bernalillo County from animal related injury and disease and further committed to protecting the animals we share our community with from abuse and neglect.


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ENFORCEMENT

  • Provide enforcement of all local and state codes pertaining to the welfare of animals and ensure public health and safety when pertaining to animals
  • Track rabies vaccinations in Bernalillo County of all dogs, cats and ferrets
  • Provide permitting of animal establishments and animal operations throughout the county
  • Pick up stray and dangerous animals
  • Quarantine biting animals

OUTREACH

  • Provide community training, education and outreach with regard to animal care and animal issues
  • Provide public microchip and rabies clinics to reduce the cost for these services and meet the needs of the community
  • Provide resource and referral services pertaining to animal care and animal issues including behavioral problems and information
  • Operate volunteer program
  • Secure placement of animals

SHELTERING

  • Provide animal adoption and disposal services
  • Provide care and maintenance for animals in the facility

MEDICAL

  • Provide medical care and maintenance for the animals in the facility as well as spay and neuter functions

ADMINISTRATIVE

  • Administer Spay/Neuter Assistance Program
  • Provide licensing of animals throughout the county
  • Process owners reclaim and relinquishment
  • Act as primary customer services representatives

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  • O61: Build a new full service animal care sheltering and resource center in the South Valley

    Accomplished FY19
  • O62: Develop reports for animal intake and dispotions for new shelter

    Accomplished FY19
  • O63: Become a certified euthanasia facility under our licensed veterinary based on state requirements, and save taxpayer dollars by reducing the need for private veterinary contract for services

    Accomplished FY19
  • O65: Provide educational programming for our community

    Accomplished FY20

 


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What Strategic Plan Goals Do We Support?

Follow the arrows below to see which Strategic Plan Goal(s) this department supports.

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O64: Update code to clarify the process for the community (%) (Enforcement)

Status: Needs Focus
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O102: Review/implement fee structure/schedule (%) (Admin)

Status: On Target
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O199: Create/update policies and procedures (Admin)

Status: On Target
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O200: Develop a training program for officers (Enforcement)

Status: On Target
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O201: Develop a career path for officers (Enforcement)

Status: On Target
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O202: Increase equipment - ability to provide treatment to animals (Medical)

Status: On Target
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O203: Modernize the website and make it user friendly (Outreach)

Status: On Target
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O204: Develop training and certification program for fosters and volunteers (Outreach)

Status: On Target
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O205: Achieve the national standards for capacity for care (Sheltering)

Status: On Target
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O206: Develop process to post statistics online (Admin)

Status: On Target
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P125: Response for non-emergency calls within 24 hours (Enforcement)

Status: Improving
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P126: Response for emergency calls within 1 hour (Enforcement)

Status: Improving
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P179: Issue Spay Neuter Assistance Program (SNAP) vouchers (Admin)

Status: On Target
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P182: Utilize Spay Neuter Assistance Program (SNAP) vouchers (Admin)

Status: On Target
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P212: Increase in-house spay/neuter program (Medical)

Status: On Target
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P310: Increase of animals returned in the field (Enforcement)

Status: On Target
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P311: Increase live outcomes (Sheltering)

Status: On Target
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P312: Average length of stay (Sheltering)

Status: On Target
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P313: Increase spay/neuter of unaltered animals before release to owners for reclaims (Medical)

Status: On Target
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P314: Increase volunteer participation (Outreach)

Status: On Target
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P315: Increase animals entering the foster care program (Outreach)

Status: On Target
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