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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    The Business Improvement & Performance Office provides an integrated approach to organizational performance management that results in driving continuous improvement of overall organizational effectiveness and striving to accomplish department initiatives relating to County Goals.

    • Provide strategic planning to translate the organization’s vision and goals into a comprehensive strategic plan that aligns the objectives, performance measures, projects/initiatives, actions, and tasks of all departments with the County’s goals.
    • Provide business improvement guidance by identifying and solving opportunities for improvement, which span multiple departments.
    • Support departments by providing comprehensive performance management services which include, but are not limited to, performance measurement and objective identification and review processes, peer benchmarking/comparison measurement, data analysis, performance reporting, and training.
    • Responsible for providing a project framework, tools, process, and guidance to countywide departments
    • Promote transparency by developing and maintaining financial and performance dashboards and webpages 

    ID Objective Status Accomplished Date


    Establish processes, build framework, and provide tools and templates for business improvement initiatives

    In Progress


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