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Bernalillo County’s Constituent and Support Services continuously strives to deliver the highest level of customer service and support to county residents and user departments by ensuring requests for maintenance and repairs of county owned assets are communicated timely; inventory stocking levels are accurate and able to satisfy the needs of departments; printing and graphic design services are professional and timely; assist with constituent inquiries and resolutions with state-mandated programs; and, signage for traffic, facilities and construction are precise; while providing the utmost value to maximize public funds. We aim to create a positive experience with every interaction, and are committed to uphold the mission and values of Bernalillo County.


CALL CENTER

  • Providing “live” customer service for a variety of county services, functions and state-mandated programs

INVENTORY

  • Managing inventory warehouses for the Metropolitan Detention Center, the county Fire Department, the Youth Services Center and the Public Works Division

PRINTING & GRAPHICS

  • Designing and manufacturing of traffic, facilities and construction signs for county roadways, operations, projects, and facilities
  • Maintaining materials needed for graphic design and manufacture of county-branded road, construction, project and facility signs; as well as banners, stationery, business cards, fliers, newsletters, brochures, postcards and other printing projects

ID Objective Status Accomplished Date

O52

Collect % of county bad debt ($502,474.80)

Complete

FY18*

* Converted to Performance Measure


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   



STRATEGIC PLAN GOALS LEGEND

The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department.


CONSTITUENT & SUPPORT SERVICES CONTACT CENTER OPERATIONAL DASHBOARD

Bernalillo County's Contact Center is your one-stop connection for everything BernCo. We serve as a single point of entry for information, and resolution of service requests. From internal facility requests to road reports, animal concerns to inmate information, we are here to deliver information and resources to you. We serve constituents and our county colleagues with passion and compassion, helping you navigate your way through county services and resources.

                  

Contact Center Operational Dashboard

Contact Center Operational Dashboard
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