Finance
  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Bernalillo County’s Constituent and Support Services rigorously aims to deliver world-class customer service and support to county residents and user departments.


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    CONTACT CENTER

    • Provide live customer service for a variety of county services, functions and state-mandated programs
    • Ensure user departments requests for maintenance and repairs of county owned assets are routed timely

    INVENTORY

    • Manage inventory warehouses for the Metropolitan Detention Center, Fire Department, Youth Services Center, and Public Works Division
    • Ensure inventory stocking levels are accurate and able to satisfy the needs of departments

    PRINTING & GRAPHICS

    • Design and manufacture traffic, facilities and construction signs for county roadways, operations, projects, and facilities
    • Maintain materials need for graphic design and manufacture of county-branded road, construction, project, and facility signs; as well as banners, stationery, business cards, fliers, newsletters, brochures, postcards, and other printing projects
    • Ensure printing and graphic design services are professional and timely

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    • O122: Centralize customer service functions from various departments to the Contact Center

      Accomplished FY19

     


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    What Strategic Plan Goals Do We Support?

    Follow the arrows below:

    DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


     

    O123: Establish business center at Alvarado Square (Printing & Graphics)

    Status: On Target
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    O214: Set up concierge desk at Alvarado (Contact Center)

    Status: On Target
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    P110: Complete graphic design work order requests with no more than 2 draft versions of final product (Printing & Graphics)

    Status: On Target
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    P111: Process Metropolitan Detention Center & Youth Services Center inventory requests within 1 business day (Inventory)

    Status: On Target
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    P112: Complete Fire Department custodial inventory requests within 3 business days (Inventory)

    Status: On Target
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    P113: Maintain accuracy rate on inventory cycle counts for all warehouses (Inventory)

    Status: On Target
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