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Bernalillo County’s Constituent and Support Services rigorously aims to deliver world-class customer service and support to county residents and user departments.


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CONTACT CENTER

  • Provide live customer service for a variety of county services, functions and state-mandated programs
  • Ensure user departments requests for maintenance and repairs of county owned assets are routed timely

INVENTORY

  • Manage inventory warehouses for the Metropolitan Detention Center, Fire Department, Youth Services Center, and Public Works Division
  • Ensure inventory stocking levels are accurate and able to satisfy the needs of departments

PRINTING & GRAPHICS

  • Design and manufacture traffic, facilities and construction signs for county roadways, operations, projects, and facilities
  • Maintain materials need for graphic design and manufacture of county-branded road, construction, project, and facility signs; as well as banners, stationery, business cards, fliers, newsletters, brochures, postcards, and other printing projects
  • Ensure printing and graphic design services are professional and timely

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  • O122: Centralize customer service functions from various departments to the Contact Center

    Accomplished FY19

 


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What Strategic Plan Goals Do We Support?

Follow the arrows below:

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O123: Establish business center at Alvarado Square

Status: Needs Focus
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O214: Set up concierge desk at Alvarado

Status: On Target
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P110: Complete graphic design work order requests with no more than 2 draft versions of final product (Printing & Graphics)

Status: On Target
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P111: Process Metropolitan Detention Center & Youth Services Center inventory requests within 1 business day (Inventory)

Status: On Target
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P112: Complete Fire Department custodial inventory requests within 3 business days (Inventory)

Status: On Target
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P113: Maintain accuracy rate on inventory cycle counts for all warehouses (Inventory)

Status: On Target
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