✖ Close Social Content
Finance



by rgb(27,80,118)

Bernalillo County’s Constituent and Support Services rigorously aims to deliver world-class customer service and support to county residents and user departments.


by rgb(27,80,118)

CALL CENTER

  • Provide live customer service for a variety of county services, functions and state-mandated programs
  • Ensure user departments requests for maintenance and repairs of county owned assets are routed timely

INVENTORY

  • Manage inventory warehouses for the Metropolitan Detention Center, Fire Department, Youth Services Center, and Public Works Division
  • Ensure inventory stocking levels are accurate and able to satisfy the needs of departments

PRINTING & GRAPHICS

  • Design and manufacture traffic, facilities and construction signs for county roadways, operations, projects, and facilities
  • Maintain materials need for graphic design and manufacture of county-branded road, construction, project, and facility signs; as well as banners, stationery, business cards, fliers, newsletters, brochures, postcards, and other printing projects
  • Ensure printing and graphic design services are professional and timely

by rgb(27,80,118)
ID Objective Status Accomplished Date

O122

Centralize customer service functions from various departments to the Contact Center

FY19

 


by rgb(27,80,118)

 



STRATEGIC PLAN GOALS LEGEND

Follow the arrows below to see which Strategic Plan Goal(s) this department supports.

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O123: Establish the “Print Room” as customer service extension of dedicated Printing & Graphics function for Alvarado Square (Printing & Graphics)

Status: Needs Focus
Rgb(38,131,198)

P110: Complete graphic design work order requests with no more than 2 draft versions of final product (Printing & Graphics)

Status: On Target
Rgb(38,131,198)

P111: Process Metropolitan Detention Center (MDC) and Youth Services Center (YSC) inventory requests within 1 business day (Inventory)

Status: On Target
Rgb(38,131,198)

P112: Complete Fire Department custodial inventory requests within 3 business days (Inventory)

Status: On Target
Rgb(38,131,198)

P113: Maintain accuracy rate on inventory cycle counts for all warehouses (Inventory)

Status: On Target
Rgb(38,131,198)

P215: Collect county bad debt ($502,474.80) (Contact Center)

Status: Needs Focus
Rgb(38,131,198)
View All Events
    Powered by Real Time Solutions - Website Design & Document Management