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The mission of Emergency Communications is to enhance the quality of life by handling all 9-1-1 and other calls for service: dispatching necessary emergency services in a prompt, courteous, professional, and correct manner.  We strive to save lives, protect property, stop crimes, and prevent major fire loss while maintaining accurate information for our user agencies.


  • The Emergency Communications Department’s personnel receive 9-1-1 and non-emergency calls for service, dispatch law enforcement and fire/rescue to the citizens in unincorporated Bernalillo County 24 hours a day, 7 days a week

ID Objective Status Accomplished Date

O72

Enhance and redefine training program to Emergency Communications

Complete

FY18

O73

Develop processes to reduce overtime 

Complete

FY18

 


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   



STRATEGIC PLAN GOALS LEGEND

The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department.

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