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The mission of Emergency Communications is to enhance the quality of life by handling all 9-1-1 and other calls for service: dispatching necessary emergency services in a prompt, courteous, professional, and correct manner.  We strive to save lives, protect property, stop crimes, and prevent major fire loss while maintaining accurate information for our user agencies.


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  • Receive 9-1-1 and non-emergency calls for service, dispatch law enforcement and fire/rescue to the citizens in unincorporated Bernalillo County 24 hours a day, 7 days a week

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ID Objective Status Accomplished Date

 


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What Strategic Plan Goals Do We Support?

Follow the arrows below to see which Strategic Plan Goal(s) this department supports.

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O71: Obtain Emergency Medical Dispatch Accreditation

Status: On Target
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O126: Obtain Emergency Fire Dispatch Accreditation

Status: On Target
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P134: Answer 911 calls within 10 seconds

Status: On Target
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P333: Ensure all certifications remain current

Status: On Target
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P334: Track reliability of generator and Uniterrupted Power Supply (UPS)

Status: On Target
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P335: Answer 911 emergency calls (tier 2) with in 20 seconds

Status: On Target
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