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  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    The mission of Emergency Communications is to enhance the quality of life by handling all 9-1-1 and other calls for service: dispatching necessary emergency services in a prompt, courteous, professional, and correct manner.  We strive to save lives, protect property, stop crimes, and prevent major fire loss while maintaining accurate information for our user agencies.


    • The Emergency Communications Department’s personnel receive 9-1-1 and non-emergency calls for service, dispatch law enforcement and fire/rescue to the citizens in unincorporated Bernalillo County 24 hours a day, 7 days a week

    ID Objective Status Accomplished Date

    O72

    Enhance and redefine training program to Emergency Communications

    Complete

    FY18

    O73

    Develop processes to reduce overtime 

    Complete

    FY18

     


    The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   



    STRATEGIC PLAN GOALS LEGEND

    The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department.

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