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The mission of Emergency Communications is to enhance the quality of life by handling all 9-1-1 and other calls for service: dispatching necessary emergency services in a prompt, courteous, professional, and correct manner.  We strive to save lives, protect property, stop crimes, and prevent major fire loss while maintaining accurate information for our user agencies.


  • Receive 9-1-1 and non-emergency calls for service, dispatch law enforcement and fire/rescue to the citizens in unincorporated Bernalillo County 24 hours a day, 7 days a week

ID Objective Status Accomplished Date

 


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   



STRATEGIC PLAN GOALS LEGEND

Follow the arrows below to see which Strategic Plan Goal(s) this department supports.

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O71: Obtain Emergency Medical Dispatch Accreditation

Status: On Target
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O126: Obtain Emergency Fire Dispatch Accreditation

Status: On Target
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P134: Answer 911 calls within 10 seconds

Status: On Target
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P135: Ensure compliance with International Academy of Emergency Dispatch (IAED) protocols

Status: Improving
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P333: Ensure all certifications remain current

Status: On Target
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P334: Track reliability of generator and Uniterrupted Power Supply

Status: On Target
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P335: Answer 911 emergency calls (tier 2) with in 20 seconds

Status: On Target
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