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The Information Technology Department provides secure, reliable, and integrated technology solutions in alignment with the county’s mission. Provides an exciting, challenging, and rewarding environment where team members derive satisfaction from challenging assignments, continued professional growth, and personal accomplishments.


  • Applications Support - provides technical services and support for over 70 county department applications; plans to migrate legacy applications to web-based versions
  • Application Development - developed specialized applications for county departments and specialized interfaces 
  • Database Administration (DBA) group is responsible for creating and maintaining all the underlying databases for county applications 


  • Security of the entire county network, protecting it from both internal and external threats, e.g. responsible for firewalls, remote access, gateways, web filtering, etc. 


  • Desktop Support - end-user support of desktop hardware 
  • Network - administration, design, implementation and support of advanced network components, e.g. switches, routers, Category 5 and Category 6 cable plants, wireless access points, firewalls, Voice over Internet Protocol (VoIP) phone systems and mobile broadband devices 
  • System Administration - administration, design, implementation and support of advanced back-end systems that run the county's applications and services, includes servers, cloud based services 
  • Service Desk - Information Technology (IT) service requests and end-user support, account management 


  • Enterprise Resource Planning (ERP) Functional - liaison between department end users and technical support 
  • Enterprise Resource Planning (ERP) Technical - developers, basis (maintaining servers and databases), and security 
  • Project Management - responsible for Information Technology (IT) Governance and Project Management 
  • People Systems - administration, design, implementation and support of Human Resources and payroll systems and databases
  • People Systems - web and console application development
  • People Systems - report development and automation 

ID Objective Status Accomplished Date


Upgrade Metropolitan Detention Center (MDC) security system, phase 1




Measurably improve the organizational health of the Bernalillo County Information Technology (IT) department




Complete the Vendor Invoice Management (VIM) Phase II project with Enterprise Resource Planning (ERP); includes tools to assist Accounts Payable (AP) with invoice aging/payment analysis 




Design and implement a Client Tracking System to track client admissions and their progress while receiving services in the department (ATS)


Future Review


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   


The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department. 

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