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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    Measure Overview

    # Objective Strategic Plan Goal Business Strategy

    Obtain Emergency Fire Dispatch Accreditation (#)

    Public Safety

    Increased EffectivenessIncreased Effectiveness

    Action Steps

    1. Redefine Quality Assurance (QA) standards to better align with accreditation standards
    2. Use Aqua Pro QA protocols to receive statistics of each dispatcher
    3. QA Evaluator will evaluate calls below standards and debrief dispatcher to reach accreditation standards of International Academy of Emergency Dispatch (IAED)

    Why is this measure important?

    Required to be in compliance with department and IAED accreditations. Ensure department is a full safety answering point. To maintain a “Center of Excellence” in Emergency Fire Dispatch protocols.

    Where does the data come from?

    Aqua/PRO QA Program Statistics; memos, meetings, Quality Assessment reviews

    How is the measure calculated?

    Count number of 20 areas of information from International Academy of Emergency Dispatch; Any area can't be rated unacceptable

    Who to contact if you have questions?

    Vernon Lee Thompson

    Additional Information 



    FY19 Target


    # of service areas compliant

    FY20 Target


    # of service areas compliant

    Trend Analysis

    On Target

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