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Measure Overview

# Objective Strategic Plan Goal Business Strategy
O150

Explore countywide solution for tracking/routing complaints, grievances and Americans with Disabilities Act (ADA) requests (%)

Government Accountability Innovation

Action Steps

  1. Identify the needs of the county
  2. Identify funding for the project
  3. Work in collaboration with IT department to develop needs assessment
  4. Work in collaboration with IT to evaluate current software applications being used
  5. Submit recommendation to County Manager and Deputy County Managers

Why is this measure important?

Improve tracking and reporting.

Where does the data come from?

Internal tracking by Labor Relations Manager

How is the measure calculated?

Based on allocation of action steps

Who to contact if you have questions?

Melissa Beebe

Additional Information

FY19 Q1 - Losing the long-term, Employee Relations Specialist 4/30/2018, we were not able to focus on these goals during this period.

FY19 Q2 - Department was able to make some progress on this project during the quarter.

FY20 Q3- Employee Relations Specialist tracks all complaints. Administrator tracks ADA. Department is experiencing changes in this area due to COVID-19.

 

FY19 Target

25%

% of project complete 

FY20 Target

75%

% of project complete 

Trend Analysis

Improving

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