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Measure Overview

# Objective Strategic Plan Goal Business Strategy

Collect County bad debt ($502,474.80)

Government Accountability

Cost Avoidance/ Risk Mitigation Cost Avoidance/ Risk Mitigation

Action Steps

  1. Identify overall County bad debt
  2. Meet with specific departments
  3. Establish/Implement department process/policies on the debt
  4. Integrate Call Center processes
  5. Start collection calls

Why is this measure important?

This is measured to highlight the reduction of overall County bad debt and the Contact Center's contribution to the reduction.

Where does the data come from?

SAP - Run Report

How is the measure calculated?

Baseline with starting point. Look for reduction in old debt

Who to contact if you have questions?

Stephanie Barrientes

Additional Information



FY17 Target


FY18 Target


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