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Measure Overview

# Objective Strategic Plan Goal Business Strategy

Obtain Emergency Medical Dispatch Accreditation (#)

Public Safety

Increased EffectivenessIncreased Effectiveness

Action Steps

  1. Redefine Quality Assurance (QA) standards to better align with accreditation standards
  2. Use Aqua Pro QA protocols to receive statistics of each dispatcher
  3. QA Evaluator will evaluate calls below standards and debrief dispatcher to reach accreditation standards of International Academy of Emergency Dispatch (IAED)

Why is this measure important?

Required to be in compliance with department and IAED accreditations. Ensure department is a full safety answering point. To maintain a “Center of Excellence” in Emergency Medical Dispatch protocols.

Where does the data come from?

Aqua/PRO QA Program Statistics; memos, meetings, Quality Assessment reviews

How is the measure calculated?

Count number of compliance in 20 areas of information from International Academy of Emergency Dispatch; any area can't be rated unacceptable

Who to contact if you have questions?

Vernon Lee Thompson

Additional Information 



FY19 Target


# of service areas compliant

FY20 Target


# of service areas compliant

Trend Analysis

On Target

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