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The Operations and Maintenance Department provides residents with a safe, efficient, well-maintained transportation network and its associated infrastructure.


SOLID WASTE

  • The Solid Waste Program provides residential solid waste collection, transfer and disposal, community cleanups, customer service, billing, education, source reduction and recycling programs
  • Staff performs contract management, program planning, low income assistance program, public information and education, walk-in payment processing, research for address, delinquent account, and billing
  • Waste Management is the contracted vendor for the residential collection
  • The East Mountain Transfer Station provides solid waste and recycling services seven days a week
  • Staff performs solid waste transfer and disposal, recycling processing and hauling, customer service, payment processing, and general facility operations and maintenance

TRAFFIC ENGINEERING

  • Operates and maintains the county’s traffic control devices and also provides input on the design of new traffic control devices
  • Maintains and inspects approximately 21,172 traffic signs, 73 warning beacons, 56 traffic signals along 12 major urban arterials
  • Maintains roadway striping along approximately 278 miles of roadway, 863 traffic calming devices in numerous residential areas, approximately 15 miles of roadside barriers and 1,655 streetlights of which 476 are county-owned
  • Graffiti removal ensures graffiti is removed promptly and effectively throughout the unincorporated areas of the county

ROAD MAINTENANCE

  • Includes road surface grading, base repair, street sweeping, shoulder repair, ditch cleaning and reshaping, culvert installation and repair, pothole patching, crack sealing, chip sealing, surface oiling, machine mowing, concrete sidewalk repair, remove and install asphalt curb, remove and install concrete curb, spot surface asphalt repair and replacement, asphalt overlay, asphalt surface treatment, paving fabric application, street cut repairs, road ice and snow removal

STORM DRAIN

  • Assures that flood control projects and roadway drainage systems are maintained at a level that maximizes their useful life and assures that facilities operate to design capacity in order to reduce or eliminate the potential for flooding
  • Operate 16 storm water pumping stations, perform routine inspections and cleaning of all storm sewer pipes, culverts, manholes and catch basins
  • Maintain the rights-of-way within and around storm drainage channels and holding ponds by performing routine inspections, mowing, dredging and making erosion repairs as needed
  • Also maintain and update the storm drainage shape-files in Geographical Information System (GIS) as new infrastructure is built, so that a complete physical feature inventory is available

ID Objective Status Accomplished Date

O97

Sustain an effective collections process

Cancelled

Not Tracking

O98

Retrofit existing high pressure sodium streetlights to more efficient LED fixtures (Potential savings of 50% in recurring electric charges)

Complete

FY18*

O109

Establish Solid Waste Program procedures and processes to attain delinquent account collections goals

Complete

FY18

* Converted to Performance Measure


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   


DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES
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