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The Operations and Maintenance Department provides residents with a safe, efficient, well-maintained transportation network and its associated infrastructure.


  • Includes road surface grading, base repair, street sweeping, shoulder repair, ditch cleaning and reshaping, culvert installation and repair, pothole patching, crack sealing, chip sealing, surface oiling, machine mowing, concrete sidewalk repair, remove and install asphalt curb, remove and install concrete curb, spot surface asphalt repair and replacement, asphalt overlay, asphalt surface treatment, paving fabric application, street cut repairs, road ice and snow removal


  • Provide mandatory residential solid waste management including recycling, customer service window, clean up events, account services, public outreach, and delinquency account collection for 23,500 customers
  • Validate billing data against ownership of real property per Solid Waste Ordinance
  • Administer third-party contract for solid waste collection and billing
  • Administer Low Income Program and Vacancy Adjustment Program
  • On-site inspections as required
  • Provide daily solid waste and recycling service via transfer station for the East Mountain area not subject to mandatory solid waste collection


  • Assures that flood control projects and roadway drainage systems are maintained at a level that maximizes their useful life and assures that facilities operate to design capacity in order to reduce or eliminate the potential for flooding
  • Operate 16 storm water pumping stations, perform routine inspections and cleaning of all storm sewer pipes, culverts, manholes and catch basins
  • Maintain the rights-of-way within and around storm drainage channels and holding ponds by performing routine inspections, mowing, dredging and making erosion repairs as needed
  • Maintain and update the storm drainage shape-files in Geographical Information System (GIS) as new infrastructure is built, so that a complete physical feature inventory is available


  • Operates and maintains the county’s traffic control devices and also provides input on the design of new traffic control devices
  • Maintains and inspects approximately 21,172 traffic signs, 73 warning beacons, 56 traffic signals along 12 major urban arterials
  • Maintains roadway striping along approximately 278 miles of roadway, 863 traffic calming devices in numerous residential areas, approximately 15 miles of roadside barriers and 1,655 streetlights of which 476 are county-owned
  • Ensure graffiti is removed promptly and effectively throughout the unincorporated areas of the county

ID Objective Status Accomplished Date


Update Solid Waste Ordinance



The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   


Follow the arrows below to see which Strategic Plan Goal(s) this department supports.



O99: Implement an asset preservation program for roads (Road Maintenance)

Status: On Target

O195: Update all policies and procedures to current standards (Solid Waste)

Status: On Target

P158: Complete pothole work orders in 3 business days (Road Maintenance)

Status: Improving

P159: Replace non-compliant signs that require minimum reflectivity values (Traffic Engineering)

Status: Improving

P163: Inspect and clean inlets and manholes to assure readiness for storm events (Storm Drainage Program)

Status: On Target

P164: Inspect stations to keep all storm water pump stations operational and ready for storm events (bi-weekly visits at minimum) (Storm Drainage Program)

Status: On Target

P183: Respond to all storm drainage related complaints/requests for maintenance received from the public and internal departments within 3 business days (Storm Drainage Program)

Status: On Target

P226: Divert amount of waste in tons at East Mountain Transfer Station (Solid Waste)

Status: On Target

P227: Retrofit existing high pressure sodium streetlights to more efficient LED fixtures (Traffic Engineering)

Status: Improving

P306: Resolve delinquent accounts >$1K before write off (Solid Waste)

Status: On Target
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