Operations Excellence Office
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What is the Strategic Plan?
The tool used to ensure that the county is doing the right things to meet the needs of the community
What is the County's Mission?
The mission of Bernalillo County is to be an effective steward of county resources and a partner in building a high quality of life for county residents, communities and businesses.
What are the Strategic Plan Goals?
The Strategic Plan consists of five Strategic Plan Goals:
What is a Performance Measure?
A service performed by the county that strives to achieve targets and aligns to a strategic plan goal and business strategy.
What is an Objective?
A short-term initiative, or project, with a beginning and end date, action steps, and a measurable target that aligns to the strategic plan goal and business strategy.
What are Business Strategies?
There are five Business Strategies:
What is in the Strategic Plan Book?
The strategic plan is long-term plan for county operations that spans multiple years. The strategic plan book is the two-year plan that encapsulates what county departments are doing to support the strategic plan goals. Key focus areas, such as expanding online services and planning for emergencies, provide a summary look at the performance measures and objectives that support each of the strategic plan goals. Information about the county’s performance management process can also be found in this book.
How did we get here?
How does the County Align to the Strategic Plan Goals?
Departments create and track objectives and performance measures that align to one of the County’s five Strategic Plan Goals. The Strategic Plan Goals are the core of the Strategic Plan, which address major departmental services provided by the county. Each goal has key focus areas that illustrate what departments are doing to enhance services and support the community. Key focus areas, such as expanding online services and planning for emergencies, provide a summary look at the performance measures and objectives that support each of the strategic plan goals.
To learn more about each Strategic Plan Goal and key focus areas, click the tiles below:
Transparent & accountable use of taxpayer dollars
Community where residents are safe from crime & injury
Thriving, livable community with diverse economic opportunities
Investing in changing lives and promoting health
How are Departments Improving Performance?
Departmental performance measures and objectives drive the Strategic Plan. Each department has a performance page outlining its mission, services, prior initiatives, planning and research data, and current performance data and trends. Departments focus on tracking short and long term goals to improve operations and make informed decisions by analyzing data. The goal is to be accountable and transparent by sharing this data with the community.
To learn more about departments’ services, projects, and performance trends, click the tiles below:
Community Services Division
ABC Community School Partnership
Court of Wills, Estates & Probate
Office of Senior & Social Services
Parks, Recreation and Open Space
Planning & Development Services
Deputy County Manager Community Services
County Manager Division
Metropolitan Detention Center
Board of County Commissioners
Accounting & Budget
Operations Excellence Office
Deputy County Manager Finance
General Services Division
Constituent & Support Services
Procurement & Business Services
Unclaimed Indigent Cremation Program
Deputy County Manager General Services
Health & Public Safety Division
Animal Care Services
Department of Behavioral Health Services
Department of Emergency Management
Fire & Rescue
Youth Services Center
Deputy County Manager Health & Public Safety
Public Works Division
Fleet & Facilities Management
Operations & Maintenance
Deputy County Manager Public Works
Measuring What Matters
Measuring what matters is the priority when developing performance measures and objectives. Departments start with building a foundation, which includes a well-defined mission statement and listing of services. The Operations Excellence Office (OEO) works with all departments and elected officials to ensure mission and services are defined and illustrate how the department or elected office supports the community.
OEO works with all departments and elected officials to develop performance measures and objectives as part of the two-year performance cycle. That framework of performance measures and objectives aligns with the services provided by the department.
To analyze & review performance data, OEO has an on-going basis with departments and county leadership to assure the county is measuring what matters.
To learn more about the 3-step methodology, click on the tiles below:
- Mission statements answer, “Why do we exist?”
- Services address “What do we do?”
- This lays the foundation of developing performance measures and objectives
- Use the Planning and Brainstorming Matrix to discuss priorities and develop measures
- Consider the three questions as a part of Measuring What Matters
- Establish relationships and provide training to subject matter to experts
- Analyze trends
- Conduct performance meetings with departments and county leadership
What are business strategies?
Departments align to business strategies to answer the “why” to ensure the county is measuring what matters. Business strategies explain how targets are set to achieve results.
Why are we doing this? We want to be more…
Reduce Cost / Mitigate Risk
- Are the plan for where we want to be
- Establish the timeframe
What are the Business Strategies departments aligned to?
- Doing things in the right manner.
- Is efficiency increased by doing work faster, with fewer resources or less overtime?
- Doing the right things.
- Is effectiveness increased by eliminating errors or better meeting the public need?
Cost Avoidance/Risk Mitigation
- Are risks minimized?
- Will costs be reduced?
- Is it accessible and easy to understand?
- Is acountability improved?
- Are processes improved to better meet needs?
- Are technologies used to enhance services?
Strategic Plan Walkthrough
The walkthrough is an overview to enhance utilization and understanding of the Strategic Plan & Department Performance webpages. The video explains the strategic plan goals and describes how departments align performance measures and objectives to these goals. It also shows how to navigate to department performance pages where there is an overview of the mission, services, measures, and dashboard. Finally, review the county’s 3-step methodology for establishing, collecting, and reporting data.
Operations Excellence Office (OEO)
The strategic plan and performance management program is administered by the Operations Excellence Office (OEO) with input and support from county leadership. Departments play an integral role in the strategic plan by ensuring that the county is “measuring what matters” and continuing to strive to improve services to better meet the needs of the community.