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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P100

Response time for urgent service desk call within four hours (%)

Public Infrastructure Increased Effectiveness

Why is this measure important?

This tells all IT from top to bottom if work is getting completed on time - Urgent work orders need to be completed in 4 hours. IT should be striving for 100% every month. 

Where does the data come from?

Track-it Report and Spreadsheet

How is the measure calculated?

Calculated within Track-it according to the work orders assigned priority

Who to contact if you have questions?

Carol Wayne

Additional Information

No Urgent work orders (WO) submitted in September


 

FY17 Target

100%

FY18 Target

100%

Trend Analysis

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