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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Maintain customer satisfaction rate via survey feedback (%)

Government Accountability

Increased Effectiveness

Why is this measure important?

The importance of this performance measure is to help develop a continuous system of improvement. Gathering feedback assists the projection of the improvement.

Where does the data come from?

Survey; Outbound phone call to gather the data and saved in an Excel table

How is the measure calculated?

Five question survey - 1 of the 5 questions pertains directly to the constituent department. Number of satisfactory responses divided by total number of surveys responses.

Who to contact if you have questions?

Tina Tomlin

Additional Information

No surveys conducted from Nov-March


FY19 Target


% satisfaction rate

FY20 Target


% satisfaction rate

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