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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P215

Collect county bad debt ($502,474.80) (%)

Government Accountability

Cost Avoidance/Risk Mitigation

Why is this measure important? 

This is measured to highlight the reduction of overall county bad debt and the Contact Center's contribution to the reduction.

Where does the data come from?

SAP; Run report

How is the measure calculated?

Debt collected divided by total bad debt baseline

Who to contact if you have questions?

Tina Tomlin

Additional Information

 


 

FY19 Target

3%

% of bad debt collected

FY20 Target

3.50%

% of bad debt collected

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