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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Answer 911 calls within 10 seconds (%) 

Public Safety

Increased Efficiency

Why is this measure important?

To comply with State statute by answering within required guidelines. Documentation needs to be submitted to State at end of calendar year for amount of phone calls received.

Where does the data come from?

Airbus Aurora System; Aurora Reports

How is the measure calculated?

Percent of 911 calls answered in ten seconds

Who to contact if you have questions?

Vernon Lee Thompson

Additional Information



FY17 Target


FY18 Target


Trend Analysis

On Target

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