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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Answer 911 calls within 10 seconds (%) 

Public Safety

Increased Efficiency

Why is this measure important?

To comply with state statute by answering within required guidelines. Documentation needs to be submitted to state at end of calendar year for amount of phone calls received.

Where does the data come from?

Airbus Aurora System; Two Aurora reports:

  1. Ring count by range agent 
  2. Ring count by ring time

How is the measure calculated?

911 calls answered in 10 seconds divided by total calls

Who to contact if you have questions?

Vernon Lee Thompson

Additional Information

On average the county receives 70,000 non emergency calls a year, but also gets bounced calls from Albuquerque Fire Dept and Albuquerque Dispatch


FY19 Target


% of calls answered within time frame

FY20 Target


% of calls answered within time frame

Trend Analysis

On Target

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