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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy

    Answer 911 calls within 10 seconds (%) 

    Public Safety

    Increased Efficiency

    Why is this measure important?

    To comply with state statute by answering within required guidelines. Documentation needs to be submitted to state at end of calendar year for amount of phone calls received.

    Where does the data come from?

    Airbus Aurora System; Two Aurora reports:

    1. Ring count by range agent 
    2. Ring count by ring time

    How is the measure calculated?

    Percent of 911 calls answered in 10 seconds

    Who to contact if you have questions?

    Vernon Lee Thompson

    Additional Information



    FY19 Target


    % of calls answered within time frame

    FY20 Target


    % of calls answered within time frame

    Trend Analysis

    On Target

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