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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Ensure compliance with International Academy of Emergency Dispatch (IAED) protocols (%)

Public Safety

Increased Effectiveness

Why is this measure important?

Used to evaluate dispatchers on emergency and fire dispatch protocol.

Where does the data come from?

IAED Aqua System; Aqua spreadsheets 

How is the measure calculated?

Average call rating across dispatchers

Who to contact if you have questions?

Vernon Lee Thompson

Additional Information



FY19 Target


% compliance

FY20 Target


% compliance

Trend Analysis

On Target

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