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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P135

Ensure compliance with International Academy of Emergency Dispatch (IAED) protocols (%)

Public Safety

Increased Effectiveness

Why is this measure important?

Used to evaluate dispatchers on emergency and fire dispatch protocol.

Where does the data come from?

IAED Aqua System; Aqua spreadsheets 

How is the measure calculated?

Protocol Compliance Report - Measures 6 areas; case entry, chief complaint, key questions, post arrival instructions, post departure instructions and customer service (Evaluates each dispatcher to a 100% level on each call answered)

Who to contact if you have questions?

Vernon Lee Thompson

Additional Information

 


 

FY19 Target

95%

% compliance

FY20 Target

96%

% compliance

Trend Analysis

On Target

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