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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P137

Time from dispatch to arrival for emergent calls within 10 minutes (%)

Public Safety

Increased Effectiveness

Why is this measure important?

Commonly tracked PM for fire and rescue for ability to provide both medical and fire services

Where does the data come from?

Emergency Reporting System (ERS) - Combined with CAD for location and time; Run Report

How is the measure calculated?

The time from dispatch to arrival is calculated by the time that FD units are dispatched until they arrive at the scene of the emergency.

Who to contact if you have questions?

 

Additional Information

 

 


 

FY17 Target

90%

FY18 Target

90%

Trend Analysis

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