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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Time from dispatch to arrival for emergent calls within 10 minutes (%)

Public Safety

Increased Effectiveness

Why is this measure important?

Commonly tracked PM for fire and rescue for ability to provide both medical and fire services

Where does the data come from?

Emergency Reporting System (ERS) - Combined with CAD for location and time; Run Report

How is the measure calculated?

The time from dispatch to arrival is calculated by the time that FD units are dispatched until they arrive at the scene of the emergency.

Who to contact if you have questions?


Additional Information




FY17 Target


FY18 Target


Trend Analysis

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