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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Respond to emergent calls within 10 minutes (%)

Public Safety

Increased Effectiveness

Why is this measure important?

Commonly tracked performance measure for Fire and Rescue. Demonstrates ability to provide both medical and fire services.

Where does the data come from?

Emergency Reporting System (ERS) - Combined with Computer Aided Dispatch (CAD) for location and time; Run report

How is the measure calculated?

Calculate time from dispatch to arrival at scene.  Number of calls within timeframe divided by total number of calls

Who to contact if you have questions?

Greg Perez; Zachary Lardy

Additional Information

Department is looking to increase actuals with new alerting system



FY19 Target


% of arrival within timeframe

FY20 Target


% of arrival within timeframe

Trend Analysis

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