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Finance
  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P145

    Respond to priority two (non-emergency) calls in under 20 minutes (%)

    Public Safety

    Increased Efficiency

    Why is this measure important?

    Service to the community - department priority is to provide customer service by responding to calls.

    Where does the data come from?

    CAD system; Motorola P1 Reports

    How is the measure calculated?

    From dispatch time to on scene time.

    Who to contact if you have questions?

    Iris SandovalRita Abeyta

    Additional Information

     


     

    FY17 Target

    80%

    FY18 Target

    80%

    Trend Analysis

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