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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Reduce Emergency Work Orders (%)

Public Infrastructure

Increased Efficiency

Why is this measure important?

Emergency repairs to county buildings – safety concerns

Where does the data come from?

Work Order (SAP) System; Request reports from Contact Center

How is the measure calculated?

Emergency Work Orders issued (%)  within the allotted timeframe.

Who to contact if you have questions?

Mary Murnane

Additional Information

Future "how is this calc" to read - # of Emergency WOs / Divided by the number of total work orders 

Goal ; reduce emergency work orders by a percentage.


FY17 Target


FY18 Target


Trend Analysis

On Target

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